Shared service model
Responsibilities are clearly divided so your team knows what it owns, what Gryphon owns, and how work moves between the two.
Co-managed IT
Extend your internal IT team without replacing it.
Your internal team keeps strategic and organizational context. Gryphon adds the tools, coverage, specialized expertise, and operating capacity that are difficult to maintain alone. Gryphon works alongside internal IT teams across Minneapolis, the Twin Cities, and Minnesota.
What it covers
The capacity, tools, and coverage your team is missing.
Co-managed IT is a partnership: your team keeps ownership and context, and Gryphon fills the specific gaps — after-hours coverage, specialized expertise, security tooling, or extra hands during busy stretches.
Escalation capacity
Access to deeper technical resources when an issue exceeds the internal team’s available time or expertise.
Tools and visibility
Operational and security tooling can be delivered as a managed layer rather than assembled independently.
Coverage support
Additional support coverage for user demand, projects, leave, growth periods, or extended service hours.
Security reinforcement
Layered security capabilities and risk guidance that support the internal team’s broader program.
Strategic alignment
Joint planning helps ensure added capacity solves the right constraint instead of creating duplicate effort.
Expected outcomes
A stronger internal team, not a replaced one.
Every co-managed engagement is designed to remove a specific constraint — capacity, coverage, or capability — without taking control away from your people.
- More capacity without unnecessary headcount
- Clear escalation paths and shared accountability
- Improved coverage and operational resilience
- Access to specialized tools and expertise
- An internal team that remains in control
FAQ
Common questions.
What does co-managed IT actually mean?
Your internal IT keeps ownership of the environment and Gryphon supplements it, filling specific gaps in coverage, expertise, tooling, or capacity. Responsibilities are defined clearly so nothing falls through the cracks.
How do we divide responsibilities?
We agree up front on who owns what, how work moves between the teams, and when to escalate. The split is written down so both sides know exactly where the line is.
Can you provide after-hours or on-call coverage?
Yes. A common reason teams bring us in is to extend coverage beyond business hours or during vacations, leave, and growth periods without hiring for peak demand.
Do we use your tools or ours?
Either. Gryphon can deliver operational and security tooling as a managed layer, or work within the stack your team already runs.
Explore more
Related services and pages.
Next step
Make your next technology decision with better information.
Talk with an advisor about your current environment, risk, support model, and business priorities.