User support
Responsive help for employees, clear communication, documented ownership, and escalation when an issue requires deeper expertise.
Managed IT services
Managed IT services that operate like part of your business.
Gryphon assumes responsibility for the day-to-day technology environment while keeping leadership informed about risk, priorities, lifecycle decisions, and business impact. Gryphon supports organizations across Minneapolis, the Twin Cities, and greater Minnesota.
What it covers
Everything a capable internal IT department would own.
Managed IT means Gryphon runs the day-to-day so your team can focus on the business: support, infrastructure, security, backup, and the planning that keeps small problems from becoming expensive ones.
Technology operations
Monitoring, maintenance, patching, endpoint management, backup oversight, and coordination across the core environment.
Security embedded in service
Security tools and risk practices integrated into operations rather than treated as an optional add-on.
Lifecycle and vendor management
Planning for replacements, renewals, projects, licensing, vendors, and avoidable technical debt.
Leadership guidance
Regular conversations about business goals, risk, priorities, budgets, and technology decisions.
Accountability
Defined ownership, documented recommendations, and a service model focused on outcomes rather than ticket volume alone.
Expected outcomes
Fewer surprises and a technology function you can count on.
The goal is a stable, well-run environment with clear ownership — and leadership that always knows where things stand.
- More predictable day-to-day technology operations
- Clear ownership for support and infrastructure
- Better visibility into risk and lifecycle needs
- A practical roadmap tied to business priorities
- Fewer recurring issues and avoidable surprises
FAQ
Common questions.
What is included in managed IT?
Day-to-day support for your people, management and monitoring of your infrastructure, security tooling, backup oversight, lifecycle and vendor coordination, and regular technology guidance for leadership.
Do you replace our current IT or work with it?
Either. Gryphon can act as your full IT department or work alongside an internal person or team in a co-managed model. We start by understanding what you already have in place.
How is managed IT priced?
Pricing depends on your size, your environment, and the coverage you need. We scope it clearly up front so support costs stay predictable rather than spiking in a bad month.
What size organizations do you support?
We focus on small and mid-sized organizations across Minneapolis, the Twin Cities, and greater Minnesota that need a dependable IT function without building every capability in-house.
Explore more
Related services and pages.
Next step
Make your next technology decision with better information.
Talk with an advisor about your current environment, risk, support model, and business priorities.